Returns & Refunds
We want you to feel confident shopping with LuxeCrown. If something is not right with your order, contact us before sending any item back so we can explain the correct next steps.
Request a return
Contact us first and wait for return instructions.
Damaged or incorrect?
Send details and clear photos where possible.
Refund updates
Approved refunds go to the original payment method where possible.
Requesting a return
Email mudassirmaliktech@gmail.com or call +44 7882 513562 with your order number, the item you’re contacting us about and a brief description of the issue. Please wait for return instructions before shipping anything back.
Return eligibility, time limits, exclusions and any applicable return-shipping costs depend on the item, the circumstances and applicable consumer law. Items should be unused and in their original condition unless they arrived damaged or faulty. Your statutory rights are not affected.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or different from what you ordered, contact us promptly and include clear photos where possible so we can review the issue.
Refunds
Once a return or refund request has been reviewed, we’ll explain the outcome and any next steps. Approved refunds are issued to the original payment method where possible; the time it takes to appear depends on the payment provider or bank.
For help, visit our Contact Us page.
Customer Reviews
FEATURED COLLECTIONS
